There are two separate options for closing or deactivating your ZZBet account — the steps depend on which one you want.
Temporary Break (Cooling-Off): If you need a break from betting for a while, go to Account Settings → Responsible Gaming → Cooling Off. Choose any period from 1 day to 6 weeks. You won't be able to log in during this time, but your account will reactivate automatically once the period ends.
Long-Term Self-Exclusion: To exclude yourself for 6 months to 5 years, apply via Settings → Self-Exclusion. Your account will be completely deactivated for the entire duration.
Permanent closure: To permanently close your account, email support@zzbet.best. The team will verify your identity, close the account, and return any remaining balance to your bKash/Nagad number.
Either option will cancel any active bonuses. It's wise to withdraw your balance beforehand.
Temporary Break (Cooling-Off): If you need a break from betting for a while, go to Account Settings → Responsible Gaming → Cooling Off. Choose any period from 1 day to 6 weeks. You won't be able to log in during this time, but your account will reactivate automatically once the period ends.
Long-Term Self-Exclusion: To exclude yourself for 6 months to 5 years, apply via Settings → Self-Exclusion. Your account will be completely deactivated for the entire duration.
Permanent closure: To permanently close your account, email support@zzbet.best. The team will verify your identity, close the account, and return any remaining balance to your bKash/Nagad number.
Either option will cancel any active bonuses. It's wise to withdraw your balance beforehand.
After logging in to ZZBet, go to the "Sports Betting" or "Sports" section and you'll see live scores updating in real time next to ongoing matches.
A small video icon appears next to the match name when a live stream is available — click it to start streaming directly within the page. Not all matches are streamed; the icon is only active for those that are.
Terms: To access live streaming, you need a minimum balance of ৳100 in your account. This is in place to prevent spam and bot activity.
On mobile, keep your data connection strong — video quality adjusts automatically to match your connection speed. For in-play betting, the bet slip stays open right next to the stream, so you don't need to switch screens.
A small video icon appears next to the match name when a live stream is available — click it to start streaming directly within the page. Not all matches are streamed; the icon is only active for those that are.
Terms: To access live streaming, you need a minimum balance of ৳100 in your account. This is in place to prevent spam and bot activity.
On mobile, keep your data connection strong — video quality adjusts automatically to match your connection speed. For in-play betting, the bet slip stays open right next to the stream, so you don't need to switch screens.
Some details on your ZZBet account can be changed by you directly, while others require assistance from support.
You can change yourself: Password, email address, preferred contact language, and notification settings — all of these can be easily updated from Account Settings.
Changes via Support: To change your registered name or mobile number, email support@zzbet.best. These details are tied to KYC verification — they're checked carefully because incorrect information can cause payment issues.
To request a mobile number change, send your old number, new number, and a copy of your NID. The support team will process the change and send a confirmation within 24–48 hours. Name changes require a valid reason — you cannot change your name simply out of preference.
You can change yourself: Password, email address, preferred contact language, and notification settings — all of these can be easily updated from Account Settings.
Changes via Support: To change your registered name or mobile number, email support@zzbet.best. These details are tied to KYC verification — they're checked carefully because incorrect information can cause payment issues.
To request a mobile number change, send your old number, new number, and a copy of your NID. The support team will process the change and send a confirmation within 24–48 hours. Name changes require a valid reason — you cannot change your name simply out of preference.
bKash deposits at ZZBet are typically credited within 5 to 15 minutes. Nagad and Rocket follow the same timeline. Bank transfers, however, may take anywhere from 30 minutes to 2 hours.
If it hasn't arrived after 30 minutes:
Funds from failed transactions are returned by bKash — usually within 1–2 business days. ZZBet does not deduct this amount.
If it hasn't arrived after 30 minutes:
- Check your transaction history in the bKash app to confirm whether the transaction was successful.
- Check "Transaction History" in your ZZBet dashboard — if it shows "Pending", wait a little longer.
- Share your bKash Transaction ID (TrxID) and amount via live chat.
Funds from failed transactions are returned by bKash — usually within 1–2 business days. ZZBet does not deduct this amount.
Wagering refers to the number of times you need to place bets with your bonus funds before you can withdraw them. It is also known as "rollover" or "play-through."
Let's walk through an example:
Say you deposit ৳500 and receive a 100% bonus of another ৳500. With 10x wagering on the bonus, you need to place a total of ৳5,000 in bets (৳500 × 10) before the bonus balance becomes withdrawable.
Important rules:
Let's walk through an example:
Say you deposit ৳500 and receive a 100% bonus of another ৳500. With 10x wagering on the bonus, you need to place a total of ৳5,000 in bets (৳500 × 10) before the bonus balance becomes withdrawable.
Important rules:
- Not all bets count toward wagering — only bets placed at minimum odds of 2.00 are counted.
- Bets with low odds (1.50 or below) generally do not count.
- Bonuses are generally valid for 7 days — if the wagering requirement isn't met by then, the bonus is forfeited.
- Deposited funds can be withdrawn at any time — wagering requirements apply to bonuses only.
No — no one under 18 is permitted to open an account or place bets on ZZBet. This is not a matter of preference — it is a legal requirement, and ZZBet makes no exceptions.
Your date of birth is required at registration, and NID verification is required before your first withdrawal. If someone registers with a false age and is later found out, the account will be closed immediately — and the balance may not be refunded.
For family protection: If any adult member suspects that a minor in their household is accessing their account, please contact support@zzbet.best immediately. ZZBet will take prompt action. Responsible Gaming You can find more details on this on the page.
Your date of birth is required at registration, and NID verification is required before your first withdrawal. If someone registers with a false age and is later found out, the account will be closed immediately — and the balance may not be refunded.
For family protection: If any adult member suspects that a minor in their household is accessing their account, please contact support@zzbet.best immediately. ZZBet will take prompt action. Responsible Gaming You can find more details on this on the page.
Withdrawing from ZZBet is straightforward. Log in → go to "Withdrawal" or "Withdraw Funds" → select the amount and payment method → confirm.
Timeframe:
Keep in mind: You can cancel a withdrawal request before it is approved. Once approved, cancellation is no longer possible. ZZBet does not charge any withdrawal fee, though your mobile banking provider may deduct their own service charges.
Timeframe:
- bKash / Nagad / Rocket: Typically 5–15 minutes. Up to 30 minutes during peak hours.
- Bank Transfer: 1–3 business days.
Keep in mind: You can cancel a withdrawal request before it is approved. Once approved, cancellation is no longer possible. ZZBet does not charge any withdrawal fee, though your mobile banking provider may deduct their own service charges.